Terms and Conditions | Privacy Policy | SMS Policy

Lwin Medical, PLLC

General Policies, SMS Terms, and Privacy Policy

Last updated: September 21, 2025

Contact: [email protected] ·

Office: 1-888-996-5946

General Policies

Who we are. Lwin Medical, PLLC (“Lwin Medical,” “we,” “us,” “our”) operates LwinMedical.com and provides medical services and related patient communications.

Purpose of communications. We contact patients to coordinate care (e.g., appointment scheduling, reminders, clinical instructions) and to manage office logistics (e.g., closures, billing notices).

No sale of personal data. We do not sell personal information to anyone.

Limited sharing. We may share information only with trusted service providers (e.g., messaging, hosting, EHR, billing) under agreements that restrict use to our instructions, or where required by law.

Your choices. You can opt out of marketing texts at any time (see SMS Terms below). You can also contact us to update your information or preferences at [email protected].

Not a condition of care. Your consent to receive SMS is not required to receive medical services from us.

Age limits. Our website and SMS program are not intended for individuals under 17. If you believe a child under 17 has provided information, contact us and we will remove it.

Third-party links. Our site may link to third-party sites we don’t control; review their policies independently.

Changes. We may update these terms or policies. Changes take effect when posted on LwinMedical.com.

SMS Terms (A2P Program)

Program Description

By opting in, you agree that Lwin Medical may text you about:

Appointment scheduling, confirmations, and reminders

Annual/periodic health nudges (e.g., “Your yearly physical is due”)

Billing notices (e.g., “Your bill is due”)

Office updates (e.g., closure or hours)

Message frequency varies based on your interactions with us.

Opt-In

You can consent via our IVR, web forms, intake forms, or by replying “YES”/“START” to our SMS when prompted. We will confirm your enrollment by SMS.

Opt-Out

Text STOP at any time to unsubscribe from non-essential texts. You’ll receive a confirmation, and we will stop sending further SMS (except messages permitted or required by law, such as certain critical service notices).

Support / Help

Text HELP for assistance, or contact [email protected] or 1-888-996-5946 during office hours.

Rates & Carrier Disclosures

Message & data rates may apply. Check with your wireless carrier for plan details.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Your Responsibilities

Keep your contact information current and secure your devices. If you change or recycle your mobile number, please notify us.

Privacy Policy

3.1 Information We Collect

Identifiers & contact details: name, phone number, email, postal address, and patient identifiers used to coordinate care.

Website data (Log Data)

IP address, browser type/version, pages visited, timestamps, and related analytics.

Cookies & Pixels:

We use cookies and marketing pixels (e.g., from platforms like Facebook/Instagram, X, YouTube) to measure site usage and advertise directly to patients and site visitors.

Communications data

Records of your interactions with our SMS/voice/portal systems (e.g., opt-ins, opt-outs, reminders sent).

How We Use Information

To deliver and improve patient services and operations (scheduling, reminders, updates).

To send SMS noted above (e.g., annual physical reminder, billing due, appointment reminders).

To maintain security, prevent fraud, and meet legal obligations.

To analyze site performance and run first-party advertising using pixels; we do not sell personal information.

Cookies & Pixels

Purpose. Session management, analytics, and advertising.

Your options. You can adjust browser settings to block or delete cookies; you can also manage ad preferences on major platforms and enable “Limit Ad Tracking”/“App Tracking Transparency” on supported devices. Blocking cookies may impact site features.

Sharing of Information

Service Providers.

We share minimum necessary data with vendors (e.g., messaging gateways, EHR, billing, hosting, analytics) under contracts that limit use to our instructions.

Legal.

We may disclose information to comply with law, court orders, or to protect rights, safety, and security.

No sale.

We do not sell your personal information.

Security

We use commercially reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Data Retention

We retain information as needed for care coordination, legal/operational requirements, and recordkeeping policies. When no longer needed, we aim to delete or de-identify it in accordance with applicable laws and our retention schedules.

Your Rights & Choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information by contacting [email protected]. For SMS, text STOP to opt out; text HELP for help.

Terms of Use (Website & Communications)

Acceptance

By using LwinMedical.com and participating in our communications (including SMS), you agree to these policies.

Appropriate Use

Do not misuse the site or messaging channels (e.g., unlawful, abusive, or disruptive activity). We may suspend access for misuse.

Disclaimers & Limitations

Website content is provided “as is” for general informational purposes and does not replace clinical advice. We are not liable for indirect or consequential damages to the extent permitted by law.

Governing Law

These terms are governed by applicable U.S. federal and state laws where we operate.

Contact

Questions or requests?
Email: [email protected]
Phone: 1-888-996-5946
Website: LwinMedical.com